Privacy policy

When you order, we collect your name, email, delivery and billing details, phone number, products ordered, and payment and order references. An optional account also stores your username, password hash, saved addresses and wishlist. Birthday and referral details are optional if you choose to provide them.

When you contact us, we store the details and message you provide. We also use session, device and request information needed to operate and secure the store, including IP addresses and authentication activity.

We use your information to process and deliver orders, match PayID payments, send confirmations and sign-in codes, provide account features, respond to enquiries, handle returns, prevent fraud and meet record-keeping obligations.

Marketing is optional and separate from ordering or creating an account. We send promotional emails only with consent. You can withdraw consent by contacting us or updating your available account preferences. Transactional messages about your orders or account are separate.

We share the details needed to provide a service with delivery carriers, our banking and payment services, and providers that host, secure or send email for the store. We may also disclose information where required by law or to resolve a dispute.

Provider infrastructure may be located outside Australia. Contact us if you need details about providers or overseas handling of your information. We do not sell customer information.

The store uses cookies for authentication and session renewal, and browser storage to remember your bag, favourites and sign-in progress. Blocking or clearing these can affect those features. You may still browse and use guest checkout where the required features are available.

We use access controls, password hashing and time-limited verification codes to protect accounts. Keep passwords, codes and private order links to yourself. No online service can guarantee absolute security.

We retain information for the purpose it was collected, to operate your account, and where needed for legal, accounting or dispute obligations. You can ask us about access, correction or deletion; some transaction records may need to be kept.

You can shop without an account. Signed-in shoppers can update supported account details and addresses. For access, correction, deletion, a privacy question or a complaint, contact us or email prashantadhikareeey.dev@gmail.com. We may ask you to verify your identity before releasing or changing information.

If a concern is not resolved, you can seek guidance from the Office of the Australian Information Commissioner, including whether the Privacy Act applies to your circumstances.