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Nugha Wears / Customer care
The details that make shopping with Nugha a little easier.
Our change-of-mind return window is 30 days from delivery. Keep items unworn, unwashed and with tags attached, and contact us with your order number before sending anything back.
We will confirm the return address, eligibility and any applicable return postage with you. Please do not send a parcel to an address on the website without return instructions.
If an item is faulty, damaged, not as described or otherwise fails a consumer guarantee, contact us with your order details and a description of the problem. Photos can help us understand it, but do not limit your rights.
For a major failure, you can choose a refund or replacement. Other failures may be remedied by repair, replacement or refund as required by Australian Consumer Law. Reasonable return costs for confirmed faulty goods are covered where the law requires.
Your consumer guarantee rights also apply to sale items. They are not limited by our change-of-mind window, original packaging or tags.
Request a change-of-mind return or report a faulty item. Include the NW order number from your confirmation email.
